This workshop explores how to adapt your style to suit a variety of personality types and situations that arise when dealing with sensitive or emotional issues, grievances or complaints and how they have to be dealt with in a professional, polite and effective manner. Delegates will learn how to assert themselves in the most difficult situations and to adapt accordingly even when they feel under pressure in difficult and uncomfortable areas. They will also explore and learn how to deal with conflict situations and resist manipulation.
To book a place contact Stella.Matley@stockport.nhs.uk