Service Improvement, including Lean Management

SAS Event Date: 
Saturday, 5 February 2022 - 8:30am to 4:30pm
General Information: 

Course Introduction:
The NHS’s greatest strength and expertise lies in practical service improvement. They have years of experience in clinical patient pathway redesign which supports improved patient experience and outcomes. This programme is designed to give you a taste of what is expected of you to enable you to deliver your targets.
This leadership programme is designed to help staff to understand the management and leadership aspects of this role with the clear focus on improving service and building on skills they have already acquired.
A management project of relevance and meaning to the organisation is undertaken to build on skills acquired and add value.
Course Agenda:
One day workshop
• Welcome, introductions, outline agenda and key learning outcomes
• Patient safety and clinical risk
• Leaders working with Lean
• Developing a lean system and process
• Background to Process Mapping
• Developing your project
• Identifying issues and ‘bottle-necks’ in your systems
• The 5 stage process of change management
• Understanding SWOT and STEEPLE as analytical tools
• An overview of Six Sigma and modern JIT processes
• How to build a project team

1 day - 6 CPD points or 6 hours of learning

Royal Lancaster Infirmary or Virtual TBC for bookings contact