As individuals, we all experience things differently and as patients, a good experience of care and
ongoing treatment is extremely important and linked closely to clinical effectiveness, safety and
continuous improvement. This programme has been designed to outline what ‘patient experience’ is
and to explore its importance within the NHS as a whole. Based around the Patient Experience
Improvement Framework from NHS Improvement, we will link the importance of the patient
experience to areas such as leadership, organisational culture and reporting and lessons learnt.
To book your place on this course, please contact: soh-tr.PostGrad-News@nhs.net