Advanced Communication Skills
Friday 23rd and Saturday 24th July 2021
Virtual course
Starts between 08.30/9.30 and finishes between 15.00/16.00 - to be confirmed
2 days - 12 CPD points or 12 hours of learning
Course Aims: Effective communication skills within medicine - or in life generally - are crucial for any successful interaction with people. This programme explores the possibilities of advanced communication within a healthcare setting.
Course Objectives: By the end of this programme, delegates will be able to:
• Name 5 barriers to effective communication and how to have a strategy to overcome them
• Recognize the 7 ways to influence others, knowing when and when not to use each one
• Know the 4 styles of personalities and how to deal with them, understanding how opposites need behavioural strategies
• Name the percentages used in the TRIAD
• Name your assertive rights
• Discover how assertive you are and the differences between aggression, passivity and assertiveness.
• Deal with conflict and understand how transactional analysis can assist
• Name three ego states and how to recognize them
• Explore how to really listen effectively. Generally, in life people hear but do not really listen – those that do really listen will have an advantage.
• Consider how different people take in information and relate to different Communication Styles. To understand the different styles allows us to use the appropriate Style to relay the message effectively.
• Keep a record of their learning experiences so that learning points can be reflected upon and referred to after the programme.
• Have the opportunity to prepare a detailed Action Plan which sets SMART objectives, activities with timescales. Together with the Record of Learning and the Action Plan, a method of transferring learning back to Professional Life is available.
Programme agenda:
Welcome, Agenda, Introductions, Delegate expectations, Review pre-course module
Module 1 People Skills – Networking:
- What is communication?
- Communication methods
- Why are communication skills so important?
- The communication process and removing barriers
- Barriers to communications and how to overcome them
Module 2 Influencing Others:
- Recognizing the 7 types of influence
- Appropriate use of influence
- Dangers of inappropriate strategies
Module 3 Communication Style:
- Personalities & Behavioural Style
- The 4 styles
- Dealing with opposites
Module 4 Building Rapport:
- The myths surrounding rapport
- The TRIAD behaviours
- The magnificent 7
- Mirroring
- Body language and evaluation
Module 5 Assertiveness:
- You rights as a human being
- How assertive are you?
- Passivity, aggression and assertiveness
- Saying ‘no’ assertively
Module 6 Communication Issues:
- Conflict & dealing with it
- Transactional Analysis
- Crossed transactions
- Parent, adult and child ego states
Module 7 Key Communication Skills:
- Questioning
- Effective listening
Record of Learning, Action Plan & course close
The course will be virtual and is available to all SAS Doctors, free of charge but you must be able to attend both days. To book your place, email morecambebay.sas@mbht.nhs.uk and please let me know which Trust you are based at and the best email address to contact you on.