Course Title: Making Suggestions and Managing Complaints
1 day - 6 CPD points or 6 hours of learning
Course introduction:
At the heart of the NHS strategy is service improvement and patient satisfaction. At its’ core lies the principles of clinical governance.
This workshop studies the key element of complaints, which organisations must deal with in a timely and fair way for the public, and what the NHS constitution says are the rights of the individual. This links directly to clinical governance, as does the responsibility and accountability of doctors to ensure they treat this with respect and due diligence.
A practical, hands-on approach is used to help doctors highlight their own responsibilities within the complaint's procedures (and what they should expect) and also a reminder of their direct accountability for actions they take in maintaining the Organisations’ key strategies.